NEED HELP WITH REFUND OR RETURN? CONTACT US AT SUPPORT@WHITE-PAW.COM
NEED HELP WITH REFUND OR RETURN? CONTACT US AT SUPPORT@WHITE-PAW.COM

FAQ

When do you process my order?

In most cases we ship the day of purchase. If you place your order after 1pm CST or on the weekend, your order will ship the next business day.

 

Where are you located?

We are located in

Fort Collins, northern Colorado.

 

When will I get my order?

Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes. 

However, here’s what you can expect from shipping:

UK 8-15 Business Days

EU 8-15 Business Days

US 8-15 Business Days


Australia & New Zealand 10-15 Business Days estimate
*we can't guarantee shipping times because we depend on our shipping partner. 

 

What if I receive a defective product?

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to support@white-paw.com, otherwise we can't accept the refund. 

 

How do I set up a return if I receive a defective product?

As we offer a 30-day guarantee on ALL our products (except personalized products) we assist you with the product. Our dedicated staff offer customer support 24 Hours a Day, 7 Days a week. Please email support@white-paw.com

If a product was received damaged please follow this instructions: 

Returns within the US must be sent within 14 days upon arrival and in original purchase condition - unworn, in original packaging
Returns outside the US must be sent within 14 days upon arrival and in original purchase condition
We won’t refund your original or return postage costs
Please be aware to send a photo of the damage within 24 hours after delivery to support@white-paw.comt, otherwise we can't accept the refund. 

Email us at: support@white-paw.com so we can get started on the return or exchange process.

 

What forms of payment are accepted?

We accept PayPal, ApplePay and the following Credit Cards: Visa, MasterCard, American Express. We are not accepting Discover yet.